On this page
Our objective
Improve the practical administration of lawful importing, from account access to corrections and review.
What better policy looks like
- Accessible guidance on CARM account management and customs accounting.
- Consistent explanations of classification, valuation and origin requirements.
- Clear routes for corrections, questions and review of customs decisions.
The evidence that matters
Describe your business’s role in the process, the relevant stage and whether the matter was resolved. Do not send account numbers, customs records or details of a live dispute.
Scope and context
CAC’s policy work concerns administration and business experience. Transaction-specific customs decisions belong with the relevant authority and qualified advisers.
Visit the official CARM resource centre
Contribute a business perspective
Start with a brief process-level enquiry. CAC can explain the appropriate next step before you share any detailed material.
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